MX Appointments: FAQ

ICS Blog

Are you a small to medium size practice striving to be more cost effective and improve patient relations? If you answered yes, MX Appointments (formerly known as MX Connect) is for you. The frequently asked questions, below, will help you learn how this product can boost your practice.

Q: What does MX Appointments do?

A: MX Appointments is an automated appointment reminder system that contacts your patients to let them know they have an appointment coming up. It frees up your staff from the tedious task of making confirmation phone calls and will greatly reduce the number of “no-shows” you have daily.

Q: How does it work?

A: Each day at 4:00 p.m. (local time) your appointments for the next 3 days will automatically transmit to our processing center. From here a systematic string of reminders will be sent to the patient. An email with an option to confirm will be sent 3 days before the appointment. If the patient doesn’t confirm then a text will be sent out 2 days before the appointment. If still unconfirmed, the patient will receive a phone call the night before the appointment. In addition, all patients receive a text 2 hours before their scheduled visit.

Q: What else can MX Appointments do?

A: When bad weather strikes or there’s a maintenance issue that necessitates closing your office, MX Appointments can let your patients know that your office is closed. This saves your staff from scrambling and fielding calls and also decreases the chance of dissatisfied patients who venture out only to find out your office is closed.

Q: Do I need to buy expensive software for MX Appointments to work?

A: No. In fact, if you are a MedXpress client you already have the software installed. If not, there’s no charge for the interface. MX Appointments works with any system you have that exports appointments from your computer system.

Q: Can I afford MX Appointments for my practice?

A: Yes! You pay only 20 cents per appointment or a monthly minimum of $99, which will get you                            495 patient reminders processed. If you contact us now you can try MX Appointments for one week for $50. To find out how to take advantage of this great trial offer, contact us at (877) 624-3250. Your practice will be glad you did!


ICSMX Appointments: FAQ