At ICS Software, LTD, we are committed to helping you, the podiatrist, have the most successful and efficient practice possible. Our medical software programs have been serving clients in the medical field nationally for over 30 years. Our Sammy Electronic Health Care Records is used by podiatrists to truly streamline their practices. MX Appointments (formerly MX Connect) is a software product that is completely integrated with the Sammy system. It is a patient reminder program that can greatly reduce the number of no-shows in your office.
How MX Appointments Works
Each day at 4:00 p.m. local time your appointments for the next 3 days will automatically be transmitted to our processing center. From here, reminder emails, texts and phone calls will be generated. Your patients will receive the following reminders and opportunities to confirm an upcoming appointment:
- 3 days before the appointment the patient receives an email (which can be customized to include a link to your website). The patient can click to confirm the appointment. An additional link can be included that will send a message to the office in real time if the patient needs to be contacted.
- 2 days before the appointment if the patient did not confirm via email a customized text will be sent to which the patient can confirm by replying “Y.”
- The night before the appointment the patient will receive a phone call (2 attempts will be made) to confirm the appointment.
- Two hours prior to the appointment the patient will receive a reminder text.
Your office will receive a status report each morning. It shows all the patients that were contacted and their responses. A bonus of this program is it fully integrates with other ICS software. Your appointment calendar will automatically be updated to show the status of each appointment.
This automated reminder program builds patient engagement and saves you money. It’s one of several ways ICS Software, LTD works to help you. Our suite of MedXpress services includes reliable and trusted products for medical providers and practices to use in their office with a goal of improving revenue cycles and workflows.
To learn more about our software programs, contact us today by calling: (877) 624-3250.