Research shows that patient no-shows cost the U.S. healthcare system more than $150 billion a year. Additional findings report that medical practices and clinics are not properly addressing chronic patient cancellations and scheduling and therefore partly to blame for these incredible costs. At ICS Software we offer medical practices a smart solution: MX Appointments (formerly MX Connect).
Connecting with Busy Patients
In our fast-paced world, it’s the patients that are double and triple booked and consequently forget their doctors’ appointments. Through MX Appointments we provide a multi-level reminder schedule that reaches patients where and how they live. Best of all it works with any electronic health record system. If you are currently able to export your patients’ appointments from your computer system you can use MX Appointments. Here’s how it works:
- At 4 p.m. local time your appointments for the next 3 days will automatically be transmitted to our processing center.
- 3 days prior to an appointment a patient will receive a customized email which can include a link to your website reminding the patient of the date and time of their appointment and giving them the opportunity to confirm the appointment via the email. An additional link can be included that will send an email to the office in real time if the patient cannot confirm and needs to be contacted.
- 2 days prior to an appointment, if the patient did not confirm their appointment via the email the day before, they will be sent a customized text reminder with the details of their appointment. The patient can confirm by replying Y to the text.
- 1 day prior to the appointment, if still unconfirmed, the patient will receive a phone call the evening before the appointment to confirm.
- 2 hours prior to the appointment all patients receive a reminder text.
Efficient and Affordable
If you are a small or medium size practice you may be thinking there is no way you could afford a service like this, but you can. MX Appointments costs only 20 cents per appointment (not per text or email) and we offer a one-week trial for only $50. We’re certain you’ll notice a drop in the number of no-shows at your office. To learn more, contact us today by calling: (877) 624-3250.