Customer Support

The software support team is available weekdays from 9AM-5PM EST.  Clients may also send an e-mail to if their issue is not urgent.

Customer support

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Remote Support

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Clearinghouse Payer Listing (last updated February 18, 2015)

This list contains the electronic codes needed in the insurance library. All the companies on this list accept electronic claims.  These are commercial companies only since most government payers are sent direct.

Commercial Eligibility Company Listing

Click above to download and print a list of the commercial companies Sammy can verify eligibility for.  (Medicare is already included and not on this list).

HIPAA Information

Under the HIPAA legislation, ICS Software, Ltd. is not a “covered entity”; ICS Software, Ltd. is considered a Business Associate. Covered entities are encouraged to put agreements in place with Business Associates who may have access to Protected Health Information. Please request a copy of our business associate agreement by sending your request to

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