The software support team is available weekdays from 9AM-5PM EST. Clients may also send an e-mail to support@ICSSoftware.net if their issue is not urgent.
The above link will take you to our online help system. It includes two lists; one for claims and another for eligibility. They contain the electronic codes needed in the insurance library for claims and eligibility.
Under the HIPAA legislation, ICS Software, Ltd. is not a “covered entity”; ICS Software, Ltd. is considered a Business Associate. Covered entities are encouraged to put agreements in place with Business Associates who may have access to Protected Health Information. Please request a copy of our business associate agreement by sending your request to Support@ICSSoftware.net