Customer Support

The software support team is available weekdays from 9AM-5PM EST.  Clients may also send an e-mail to if their issue is not urgent.

Customer support

Click to Connect to Support


Remote Support

Contact us via Live Chat

Screen Connect




Clearinghouse Payer Listing

The above link will take you to our online help system. It includes two lists; one for claims and another for eligibility. They contain the electronic codes needed in the insurance library for claims and eligibility.


HIPAA Information

Under the HIPAA legislation, ICS Software, Ltd. is not a “covered entity”; ICS Software, Ltd. is considered a Business Associate. Covered entities are encouraged to put agreements in place with Business Associates who may have access to Protected Health Information. Please request a copy of our business associate agreement by sending your request to

Registration Forms  

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